If you’ve received an incorrect, damaged, or missing item and made your purchase through a retailer, please reach out to their customer service team directly for assistance.
If you purchased directly from Obaby, our customer service team is here to help and will respond as promptly as possible. When contacting us, please include your full order details—such as your name and delivery address—to help us locate your order quickly.
To further speed up the process, we kindly ask that you provide any relevant images, part numbers (found in your instruction manual), and the batch label. This information allows us to resolve your query more efficiently and provide the best possible support.