Your order

Folder for adding Your order articles

How can I get a copy of my invoice for my order?
To obtain an invoice you will need to contact the retailer you purchased the products from. If you have purchased your order from our website, your invo...
Thu, 27 Feb, 2020 at 11:45 AM
Who is my contract with?
Your contract is with the retailer from whom you have purchased the products.
Mon, 30 Sep, 2019 at 12:00 PM
I require a spare part. How do I get one?
No problem! As your contract lies with the retailer you purchased your product from, please contact them. Thank you
Thu, 27 Feb, 2020 at 12:03 PM
My product has a fault, what do I do next?
If you are reporting a fault within 28 days of receiving your product, then please get in touch with us by raising a support ticket, we will do our very bes...
Thu, 14 Nov, 2019 at 12:44 PM
My parcel has arrived damaged.
Unfortunately, these accidents happen and we apologies for this inconvenience! If your item is damaged please raise a support ticket and one of our Customer...
Thu, 14 Nov, 2019 at 12:40 PM
I have received an incorrect item?
We are sorry that you have been sent an incorrect item and we apologies about the inconvenience! However, don’t worry! Just raise a support ticket and send ...
Thu, 14 Nov, 2019 at 12:44 PM
I have not received my full order?
If this has happened, we are sorry. Please contact our Customer Service Team by raising a support ticket send them your full order details (retailer, order ...
Thu, 27 Feb, 2020 at 12:32 PM